Although we are constantly improving our item descriptions, our pictures and our fitting advices, it may happen from time to time that a shoe isn’t the right size, the material feels different than expected or a t-shirt isn’t quite right for your athletic body.

You are entitled to return your order within 14 days without giving any reasons. This is your Right to withdraw.

You have the right to cancel and to return an order or rather get a refund of the full amount provided that you really just tried on the products or tried them to a degree necessary to check the structure, the quality and/or the functioning of the goods and sent them back to us completely. You only have to pay the costs for a possible decline in value if this decline in value is attributable to your handling.

You want your returned goods to arrive safely and undamaged at SportSpar? The best way to return goods is to use an appropriate outer packaging which offers optimal protection, e.g. cardboard boxes or mailing bags.

Please note:
Unfortunately, some post offices don’t accept parcels with our SportSpar mailing bags. It’s the best if you turn the bag inside-out so that there’s no advertising anymore. Otherwise, you could also use a neutral or non-printed mailing bag.
Now, you put the goods you like to return into your shipping package, if possible, with their undamaged original packaging and all tags and labels.

Important:
When returning shoes please don’t use the shoe box as shipping box as it’s part of the original packaging.

Before you close your parcel, it would be great if you could enclose the shipping note (or a copy of the shipping note) so that we can process your return as quickly as possible and without any delays. Alternatively, you could also enclose a copy of the invoice we already sent you via e-mail. If you can’t find your invoice anymore, just contact us via e‑mail.  We’ll send you a new invoice immediately.

Please return the goods postage paid (not carriage forward) to the following address:

Sportspar GmbH
Gustav-Adolf-Ring 7
04838 Eilenburg
Germany

Please understand that we can’t offer free return labels as we’d rather offer you affordable bargains! Different to other online retailers we don’t include the costs for possible returns into sales prices so that we can offer you even more affordable prices.

As soon as the goods arrive at SportSpar, we’ll check and process your returned goods at cyberspeed. Usually, it takes 3 to 5 working days to refund an already paid purchase amount. Sometimes we are running off our feet (e.g. for Easter or Christmas) and so it might happen that it takes up to 14 days to process and refund your returned goods.

If you like to have another size or another item, please place a new order. We are very sorry, but an exchange of items isn’t possible.

Please understand that we can’t offer free return labels as we’d rather offer you affordable bargains! Different to other online retailers we don’t include the costs for possible returns into sales prices so that we can offer you even more affordable prices.

Depending on the delivery service and the shipping method you use, the prices might vary. Therefore, we can’t exactly tell you how much you’ll have to pay. Have a look at the prices online or ask at your next post office.

We are sorry, but we can’t exchange goods.

If you like to have another size or another item, please place a new order. This is the best way to get your new items as fast as possible.

Since our shipping conditions and prices are calculated truly low and fair, you’ll have to pay for shipping when placing a new order. For more information concerning our shipping costs please click here.

As soon as the goods arrive at SportSpar, we’ll check and process your returned goods at cyberspeed. Usually, it takes 3 to 5 working days to refund an already paid purchase amount.

We refund the purchase amount the same way you paid (e.g. PayPal, instant transfer, Amazon Payments, Masterpayment, bank transfer). If you paid via bank transfer, it might take a little bit longer to refund you.

Sometimes – in some rare cases – we are running off our feet (e.g. for Easter or Christmas) and so it might happen that it takes up to 14 days to process and refund your returned goods.

Should you have received a defective item, just make I complaint using a simple form. To open this return form, please click here. Please fill in all mandatory fields!

Our SportSpar Customer Service will contact you as quickly as possible to find the best solution.